Legal
Cancellation & Refund Policy
Last updated: October 1, 2026
VECTORGEN (OPC) PRIVATE LIMITED (KhataBuddy) believes in helping its customers as far as possible. KhataBuddy is a Software-as-a-Service (SaaS) product, and this policy applies to all paid subscriptions and addons purchased for it.
Try Before You Buy
We offer a free trial so you can explore KhataBuddy before paying. We encourage you to use the trial to check that the software fits your business before purchasing a subscription.
Cancellations
- A cancellation request will be considered only if it is made soon after the purchase.
- Your subscription is activated electronically right after payment, so a request may not be accepted if the subscription has already been actively used or, for custom addons, if our team has already started the setup work.
- If you do not wish to continue, you may simply choose not to renew. Your account stays active until the end of the period you have paid for.
Refunds
- If the service does not work as described on our website, or you face a problem our team is unable to resolve, please report it to our Customer Service team within 15 days of purchase.
- If you were charged twice for the same purchase, or charged in error, please report it to us and we will refund the extra amount after verification.
- The Customer Service Team will look into your request and take an appropriate decision.
- In case of any Refunds approved by VECTORGEN (OPC) PRIVATE LIMITED, it will take 9–15 days for the refund to be processed to the original payment method.
Contact Us
For any questions regarding our refund policy, please contact us at support@khatabuddy.com.